Shipping policy

Shipping Policy

Ashken Ltd

Courier Shipping

Some smaller hire items may be available for courier delivery. Courier availability is at Ashken Ltd’s discretion and must be approved prior to booking.

Shipping costs are calculated individually and included in the invoice. All shipping fees are non-refundable.

Dispatch & Delivery

Items are dispatched to arrive as close as possible to the agreed delivery date. Delivery times are estimates only and are dependent on courier services.

Ashken Ltd is not responsible for delays caused by couriers, weather, incorrect delivery details, or events outside our control.

Risk & Responsibility

Risk passes to the hirer once the item has been dispatched.

The hirer is responsible for ensuring correct delivery details are provided and that someone is available to receive the delivery.

Any loss, theft, or damage after dispatch remains the hirer’s responsibility.

Returns via Courier

Items returned via courier must be packed securely. Any damage caused by inadequate packaging will be charged to the hirer.

Return shipping costs are the responsibility of the hirer unless otherwise agreed in writing.

Shipping Issues

If an item arrives damaged, the hirer must notify Ashken Ltd within 2 hours of delivery, with clear photos provided. Failure to do so may result in damage charges being applied.

Final

By booking courier shipping with Ashken Ltd, the hirer agrees to this Shipping Policy and all related Terms & Conditions.