FAQ
Simply browse our hire products, add your chosen items to your cart, select your event date and preferred delivery or collection time, then complete checkout.
If a date is unavailable, it means that particular hire item is already fully booked for that day.
Your booking is only confirmed once full payment has been received. Until payment has been made, your selected hire items are not guaranteed to be available.
We accept Visa, Mastercard, Afterpay, and bank transfer.
We'll always do our best to accommodate booking changes where possible, subject to availability.
Cancellations made within 31 days of your hire date are non-refundable. Where possible, we may offer a booking credit valid for up to 12 months to reschedule your event.
Yes! We deliver throughout Auckland and surrounding regions.
Our Laser Tag hire kits can also be shipped nationwide throughout New Zealand via local courier.
Yes! You're welcome to collect your hire items from our warehouse in Greenhithe, North Shore, Auckland. Simply select the collection option and your preferred pickup time when making your booking.
Please ensure you arrive with a suitable enclosed vehicle that is large enough to safely transport your hire items. Trailers, open-back utes, roof racks, and vehicles that cannot safely secure the equipment are not suitable.
If you're unsure whether your vehicle is suitable, please contact our team before collection and we'll be happy to advise.
This depends on the equipment you've hired. Many of our products are designed for easy self-setup, while others include setup by our team.
If you require a sound or lighting technician for your event, this can also be arranged for an additional charge.
Most of our hire items are hired for one day.
If you require an extended hire period, please get in touch with our team and we'll be happy to discuss the available options.
Yes. We ask that all equipment is returned in the same clean condition it was supplied.
If cleaning is required upon return, a cleaning fee may apply.
Yes. A refundable bond is required for most hire items.
Bond amounts vary depending on the equipment hired and will be advised during the booking process.
The hirer is responsible for any damage, loss, theft, or missing items during the hire period.
Please refer to our Hire Terms & Conditions for full details regarding bonds, repairs, replacement costs, and equipment responsibility.
We're a family-owned New Zealand business passionate about helping create unforgettable events.
We pride ourselves on providing quality equipment, friendly service, and making the hire process as simple and stress-free as possible. Whether you're planning a birthday party, corporate function, school event, or special celebration, we're here to help make your event one to remember.