Privacy Policy

Ashken Ltd

At Ashken Ltd, we respect your privacy and are committed to protecting the personal information you provide when using our website or booking our hire services.

This Privacy Policy explains how we collect, use, store, and protect your information.

Information We Collect

When you make an enquiry, create a booking, place an order, or contact us, we may collect information including:

Name
Contact details such as email address and phone number
Delivery and event address details
Billing and payment information
Event details required to provide our hire services
Any other information you choose to provide

How We Use Your Information

We collect and use your information to:

Process and manage your bookings
Provide delivery, collection, and hire services
Contact you regarding your booking or enquiry
Process payments
Send invoices and receipts
Improve our products, services, and customer experience
Communicate with you about promotions or updates where you have agreed to receive marketing

Payment Information

Payments made through our website are processed securely through third-party payment providers.

Ashken Ltd does not store your full payment card details. Payment information is handled directly by our approved payment providers in accordance with their own privacy and security policies.

Sharing Your Information

We only share personal information where necessary to provide our services, including with:

Payment providers
Delivery providers or contractors
Website and booking system providers
Professional service providers where required

We do not sell, rent, or trade your personal information to third parties.

Storage & Security of Information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, or disclosure.

Your information may be stored electronically through our website, booking systems, accounting software, and other business systems used to operate Ashken Ltd.

Marketing Communications

With your permission, we may send you updates, offers, promotions, and information about our services.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions or contacting us directly.

Cookies & Website Use

Our website may use cookies and similar technologies to improve your browsing experience, understand website usage, and support advertising and analytics.

You can adjust your browser settings to manage or disable cookies if you choose.

Accessing Your Information

You have the right to request access to the personal information we hold about you and request corrections if any information is inaccurate.

To make a request, please contact us.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us.

Ashken Ltd
Email: hello@ashken.co.nz
Phone: 09 280 4255
Website: www.ashken.co.nz

Updates to This Policy

Ashken Ltd may update this Privacy Policy from time to time to reflect changes to our services, systems, or legal requirements. Any updates will be published on this page.