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TERMS & CONDITIONS OF HIRE & SERVICE

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Bookings

The hirer needs to be 18 years or older to hire our equipment or services.

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When booking online on our website, there will be a few options to book. "Request a booking" button will be shown in most cases and we will respond with a confirmation email  including an electronic invoice within 24 hours of request.

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The invoice will have multiple payment options and links to accept Afterpay, Stripe (Mastercard/Visa) or direct credit into our bank account - Your booking will then be reserved with confirmation.

Some equipment and services may have a direct "Book & Pay" Button rather than "Request to Book".

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Delivery charges outside of the Auckland area as noted below will also be invoiced via email with links to payment. 

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Delivery Charges

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​Auckland CBD, East Auckland, Waitakere, Manukau, North Shore - $40

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Whangaparaoa, Silverdale, Orewa, Millwater, Kumeu, Riverhead - $50

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Pukekohe, Pokeno, Warkworth, Rodney Area - $80

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Bond

We do not charge a bond fee but will require a driver's licence or ID check on delivery of equipment and this will be noted on our hire/delivery sign off form at time of delivery of equipment.

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Our equipment is expensive to replace so we will require relative replacement costs covered by the hirer which is found below under Damage, Loss or Theft.

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All our equipment is checked straight after use so if any issues arise from the hire period - we will contact you within 12 hours to discuss and take the appropriate action depending on circumstances.

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Payment

Afterpay is accepted as well as Stripe (Eftpos/CC) or manual bank transfer into our bank account:

Ashken

03-1391-0123466-000

Please use your name and event date as reference.

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Business Hire & Bookings

Businesses are able to be invoiced on EOM terms, please enquire if you would like to set this up.

All initial hires will need to be paid online via Stripe (Credit Card) or via manual bank transfer into our bank account.

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Cancellation

No refunds will be provided if notice of cancellation occurs within 5 days of delivery of equipment or service as we are reliant on bookings - However for notices more than 5 days from delivery, a full refund will be provided.

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Please note we do not offer refunds for rain interruptions etc or cancellations but can offer alternate indoor solutions if available and this will then be charged at the initial hire rate. It will be up to our discretion if we can defer the booking to another date/time but this is on a case by case basis.

 

We want your event to be fantastic so will make every attempt to work within each unique situation. In the unlikely event equipment fails or there is a fault, we expect to be made aware of asap and can provide an alternative asap to minimise any disruptions but will not be offering any reduction in hire charge or refund unless we are informed on the spot and allowed to remedy or replace any equipment during your hire period.

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Damage, Loss or Theft

Please note it will be the hirers responsibility to immediately report any damage or loss of equipment , theft (lost) during hire period and in the unlikely event that damage or loss does occur, the following costs will be charged to the hirer and invoiced with payment required by end of month:

• $500 per damaged/lost AV/Sound System or part of a system

• $300 per damaged/lost Microphone/unit or part of system

• $500 per damaged/lost Video Projector or lens

• $1000 per damaged Video Camera/Lighting package

• $500 Popcorn Machine, Hotdog Warmer, Gazebo, Party Equipment

• $250 Games or any part of a system

• $300 per damaged/lost IT Equipment

• $200 per damaged/lost wireless headphone or transmitter

• $50 for any damaged/missing leads/adaptors or other items

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If we deem the equipment to have been returned in an excessively dirty condition (popcorn machines & hot dog warmers are exempt) we reserve the right to charge a cleaning fee of $50 and pursue any other relevant costs associated with re hire.

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Privacy On Our Website

All your information is securely stored and your privacy is very safe and important and we only use well trusted hosting providers and do not sell your information to any marketing agencies etc.

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By reading the above and understanding the terms and conditions noted - you are legally bound to the above terms and conditions when hiring any equipment or service from our entire website.